Karlene has over 20 years of experience in the Customer Service field. Over the years, she has done extensive research in various areas of study in order to complete her online writing duties. She has learned a great deal about human relations and has gained insight into how individuals are motivated and empowered. 

She has a knack for teaching and training others as she firmly believes in the value of information sharing. Her experience in teaching at the High School level is a direct contributor to this skill of imparting knowledge. 

Because of her varied experiences, unique way of thinking and her independent nature, Karlene has also undertaken entrepreneurial projects which have made use of her skills as a certified Massage Therapist as well as her experience in Media Broadcasting, Social Media Marketing, Voice Overs and more.

Karlene holds a Bachelor's Degree in Business; is a Customer Service expert, a Social Media Manager, a skilled Teacher, Writer, Speaker, and certified Massage Therapist. With these skill sets under her belt, Karlene is the ideal person to help you market your business and coach you in specific Professional Services. The team at Tone of Voice Communications cannot wait to meet you!